Return & Refund Policy

Sitara Styles

At Sitara Styles, we ensure strict quality checks before dispatch. However, if you receive a wrong or defective product, please read our return and refund policy carefully.

Return Eligibility

Returns are accepted only in the following cases:

  • Wrong product delivered
  • Defective or damaged product received

Note: Returns are not accepted for reasons such as change of mind, color preference, or personal liking.

Return Timeframe

  • Return requests must be raised within 5 days of product delivery
  • Requests after 5 days will not be accepted

Mandatory Unboxing Video

To process a return request, an unboxing video is mandatory.

  • The video must start from the sealed package
  • It should clearly show the product and the issue

No return or refund will be processed without an unboxing video.

How to Raise a Return Request

Please share the following details with our customer support team:

  • Order ID
  • Unboxing video
  • Clear images (if required)
  • Reason for return
  • Email: sitarastyles86@gmail.com

  • Phone / WhatsApp: 9408149086

Our team will verify the request. If it falls under our policy, the return will be approved.

Product Return & Quality Check

  • After approval, return instructions will be shared
  • The product will be re-checked once received at our warehouse
  • The product must be unused and in original condition with packaging intact

Refund Process

  • Refund will be initiated after successful quality verification
  • Refund will be credited to the original payment method
  • Refund processing time is 7 to 10 working days

Non-Returnable Conditions

  • No unboxing video provided
  • Return request raised after 5 days
  • Used, washed, or altered products
  • Damage caused by customer handling

Policy Rights

Sitara Styles reserves the right to accept or reject any return request after verification and may update this policy at any time without prior notice.